Contact Information
This may include customer names, phone numbers, email addresses, and preferred communication methods submitted through forms, email, or direct communication.
Customer Information
Privacy Policy
This policy explains how Coastal Byte collects, uses, and protects customer information related to technical support, repair requests, and communication services.
Information Collected
Coastal Byte may collect limited customer information required to provide diagnostics, repair services, communication, scheduling, and technical support.
Device Information
Device type, hardware specifications, serial numbers, reported issues, and technical details may be collected during the repair or diagnostic process.
Service Information
Repair requests, diagnostics, repair history, estimates, invoices, and service-related notes may be stored for operational and record-keeping purposes.
How Information Is Used
Customer Communication
Customer information may be used to provide repair updates, scheduling information, diagnostic results, estimates, and service-related communication.
Operational Records
Information may be retained for bookkeeping, service tracking, warranty discussions, repair history, and business operations.
Service Improvement
Technical information and repair trends may be reviewed internally to improve repair processes, troubleshooting procedures, and customer support quality.
Data Protection & Privacy
Reasonable Care
Coastal Byte takes reasonable steps to protect customer information and device privacy during diagnostics, repair, and communication processes.
Limited Access
Access to customer devices or files is limited to what is reasonably necessary for diagnostics, troubleshooting, repair, testing, and requested services.
No Sale of Information
Coastal Byte does not sell, rent, or intentionally distribute customer information to unrelated third parties.
Legal Requirements
Coastal Byte may disclose customer information when required to comply with applicable laws, legal obligations, court orders, or lawful requests from authorized governmental or law enforcement authorities.
Third-Party Services
Website Services
Coastal Byte uses trusted third-party services for website hosting, form processing, analytics, communication, or email services required for business operation.
Form Processing
Online service requests submitted through the website may be processed using secure third-party form handling services.
External Platforms
Third-party platforms may have their own independent privacy policies and security practices outside the control of Coastal Byte.
Policy Updates
This privacy policy may be updated periodically as Coastal Byte expands services, improves systems, or updates operational practices.
Continued use of Coastal Byte services or website features after policy updates may indicate acceptance of revised terms.
Questions About Privacy?
Contact Coastal Byte if you have questions regarding customer information, service records, or privacy practices.
Contact Coastal Byte